Farukh Zia
Summary
Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures and basic rules. Offering 10 years of related experience.
Overview
14
14
years of professional experience
Work History
Ticket Seller
Mian Big Point
11.2022 - Current
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Streamlined ticket purchasing process for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
Travel Manager
Al Raya For Foodstuff Co
03.2011 - 10.2022
- Enhanced travel experience for clients by researching and recommending unique destinations and activities.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Streamlined ticket purchasing process for improved customer satisfaction and repeat business.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
- Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
Payroll Specialist
Al Raya For Foodstuff Co
01.2010 - 02.2011
- Streamlined payroll processing by implementing an automated timekeeping system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Education
Bachelor of Commerce - Accounting And Computer Science
Hailey Wisher College of Commerce
Daska10.2010
Computer Software , Hardware, Microsoft Office - Computer Installation And Repair Technology
Siyam Computer & Science Academy
Daska08.2009
Skills
- Excellent Communication
- Adaptability
- MS Office
- Microsoft Word
- Troubleshooting
- Calm Under Pressure
- SAP HR Reporting
- Payroll Processing
- Problem Solving
- Positive Attitude
Affiliations
- Badminton, internet explorer
Languages
English
Italian
Arabic
Hindi
Urdu
Punjabi
Timeline
Ticket Seller
Mian Big Point
11.2022 - Current
Travel Manager
Al Raya For Foodstuff Co
03.2011 - 10.2022
Payroll Specialist
Al Raya For Foodstuff Co
01.2010 - 02.2011
Bachelor of Commerce - Accounting And Computer Science
Hailey Wisher College of Commerce
Computer Software , Hardware, Microsoft Office - Computer Installation And Repair Technology
Siyam Computer & Science Academy
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