Farukh Zia
Summary
Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures and basic rules. Offering 10 years of related experience.
Overview
14
14
years of professional experience
Work History
Ticket Seller
Mian Big Point
Trodica, Italy
11.2022 - Current
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Streamlined ticket purchasing process for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
Travel Manager
Al Raya For Foodstuff Co
Saudi Arabia
03.2011 - 10.2022
- Enhanced travel experience for clients by researching and recommending unique destinations and activities.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Streamlined ticket purchasing process for improved customer satisfaction and repeat business.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
- Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
Payroll Specialist
Al Raya For Foodstuff Co
Saudi Arabia
01.2010 - 02.2011
- Streamlined payroll processing by implementing an automated timekeeping system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Education
Bachelor of Commerce - Accounting And Computer Science
Hailey Wisher College of Commerce
Daska10.2010
Computer Software , Hardware, Microsoft Office - Computer Installation And Repair Technology
Siyam Computer & Science Academy
Daska08.2009
Skills
- Excellent Communication
- Adaptability
- MS Office
- Microsoft Word
- Troubleshooting
- Calm Under Pressure
- SAP HR Reporting
- Payroll Processing
- Problem Solving
- Positive Attitude
Affiliations
- Badminton, internet explorer
Languages
English
Italian
Arabic
Hindi
Urdu
Punjabi
Timeline
Ticket Seller
Mian Big Point
11.2022 - Current
Travel Manager
Al Raya For Foodstuff Co
03.2011 - 10.2022
Payroll Specialist
Al Raya For Foodstuff Co
01.2010 - 02.2011
Bachelor of Commerce - Accounting And Computer Science
Hailey Wisher College of Commerce
Computer Software , Hardware, Microsoft Office - Computer Installation And Repair Technology
Siyam Computer & Science Academy