Kenan Cizmic
Civitanova Marche
Summary
Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.
Overview
14
14
years of professional experience
Work History
Head Waiter
Locanda Fontezoppa
04.2024 - 09.2024
- Knowledge of the wine list and advice to customers.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Weiter
Madeira Brazilian Restaurant
05.2022 - 09.2024
- I worked in this brazilian restaurant for 3 summer seasons. In some cases also as a second job.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Waiter
Pizzeria AltoBordo
10.2023 - 05.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Sewer Operator
Nicolai SRL
06.2020 - 09.2023
- Effectively communicated with colleagues, supervisors and other stakeholders, ensuring smooth coordination of activities and timely resolution of potential issues.
- Participated in emergency response efforts, addressing critical sewer issues during adverse weather conditions or accidents.
- Actively participated in team meetings, sharing ideas/input towards continuous improvement initiatives driving overall performance standards higher.
- Use of remote-controlled robot for sewer video inspections
Construction Worker
HDS Isol GmBH
02.2018 - 12.2020
- Construction worker with good knowledge of duct insulation ventilation and both thermal and fire prevention materials.
- Strong motivation to grow professionally in the role and can count on good organizational skills and time management.
- Know how to fit into new working contexts without too much difficulty thanks to team spirit and excellent listening skills and communication.
Leather Chemist
EffeErre SRL
06.2017 - 12.2017
- Management of the entrusted team and assignment of tasks.
- Listening carefully to indications and requests, proceeding to propose actions targeted.
- Organization of work and optimization of timing to reduce costs waste of time.
- Preparation of colors and chemical fixatives for leather finishing.
Leather Chemist
Nuova Conceria SRL
09.2011 - 06.2017
- Management of the entrusted team and assignment of tasks.
- Listening carefully to indications and requests, proceeding to propose actions targeted.
- Organization of work and optimization of timing to reduce costs waste of time.
- Preparation of colors and chemical fixatives for leather finishing.
Furniture Sales Consultant
Emozioni SRL
09.2010 - 08.2011
- Presentation of goods and services using communication techniques.
- Direct communication with the customer dedicated to sales.
- Care of the after-sales service by checking customer satisfaction.
Education
IT technical expert - Informatics
ITIS Montani
Skills
- Organization and Time Management
- Teamwork and Collaboration
- Dependable and Responsible
- Multitasking AbilitiesFlexible and Adaptable
- Guest relations management
- Menu presentation
- Menu memorization
- High volume dining
Languages
Italian
Native
Bosnian
Native
Serbian
Fluent
Croatian
Fluent
English
Advanced (C1)
German
Upper intermediate (B2)
Timeline
Head Waiter
Locanda Fontezoppa
04.2024 - 09.2024
Head Waiter
Pizzeria AltoBordo
10.2023 - 05.2024
Head Weiter
Madeira Brazilian Restaurant
05.2022 - 09.2024
Sewer Operator
Nicolai SRL
06.2020 - 09.2023
Construction Worker
HDS Isol GmBH
02.2018 - 12.2020
Leather Chemist
EffeErre SRL
06.2017 - 12.2017
Leather Chemist
Nuova Conceria SRL
09.2011 - 06.2017
Furniture Sales Consultant
Emozioni SRL
09.2010 - 08.2011
IT technical expert - Informatics
ITIS Montani
Similar Profiles
Michael JafferakosMichael Jafferakos
Prep-Cook/ Line-Cook/ Events Cook at Locanda VerdePrep-Cook/ Line-Cook/ Events Cook at Locanda Verde
Jazmine CaspilloJazmine Caspillo
Hostess at Locanda PositanoHostess at Locanda Positano
Hope JamesHope James
Host, Server, Bartender at Locanda del BorgoHost, Server, Bartender at Locanda del Borgo